Privacy Policy

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have defined meanings below. Definitions apply whether terms appear in singular or plural.

Definitions

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Business (CCPA/CPRA) refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of processing.
• CCPA/CPRA refers to the California Consumer Privacy Act as amended by the California Privacy Rights Act.
• Company (“the Company”, “We”, “Us”, “Our”) refers to PhoneFlippers.com, 256 New Farm Rd, Central, SC 29630, USA. For GDPR purposes, the Company is the Data Controller.
• Consumer (CCPA/CPRA) means a natural person who is a California resident.
• Cookies are small files placed on Your device that store details of Your browsing history and preferences.
• Country refers to: United States (State of South Carolina).
• Data Controller (GDPR) means the legal person which determines the purposes and means of processing Personal Data.
• Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
• Do Not Track (DNT) is a browser preference indicating you do not want to be tracked across websites.
• GDPR means the EU General Data Protection Regulation.
• Personal Data is any information relating to an identified or identifiable individual (as defined by applicable law).
• Service refers to the Website and related training, community, software, and communications we provide.
• Service Provider means any natural or legal person who processes the data on behalf of the Company (Data Processor under GDPR).
• Usage Data refers to data collected automatically, generated by your use of the Service or the Service infrastructure itself.
• Website refers to PhoneFlippers.com, accessible at https://phoneflippers.com.
• You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service (also the “Data Subject” under GDPR).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, such as:

• Email address
• First and last name
• Phone number (including for SMS updates, where permitted and with your consent)
• Any information you submit in forms, surveys, or support requests

Usage Data

Usage Data is collected automatically and may include your IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and other diagnostic data. When you access the Service via mobile, we may collect device type, OS, mobile browser type, and similar technical data.

Tracking Technologies and Cookies

We use Cookies, web beacons, pixels, and similar technologies to operate, analyze, and improve the Service. Cookies may be “Session” (deleted when you close your browser) or “Persistent” (remain until they expire or you delete them). You can set your browser to refuse Cookies, but some features may not function properly.

We use the following types of Cookies:

• Necessary/Essential Cookies (Session): required to provide the Website and authenticate users.
• Preferences/Functionality Cookies (Persistent): remember your settings and choices.
• Analytics/Performance Cookies (Persistent): help us understand how the Service is used and improve it.
• Advertising/Remarketing Cookies (Persistent): used to deliver relevant ads and measure campaign performance.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain the Service, including usage monitoring, troubleshooting, and security.
• To manage Your Account and deliver features available to registered users.
• To perform a contract, including purchases, subscriptions, and other agreements.
• To contact You via email, phone, SMS, or in-app messages regarding updates, confirmations, and relevant information. You can opt out of marketing SMS or emails at any time as provided in those messages.
• To provide offers and news about products/services similar to those you purchased or inquired about (unless you opt out).
• To manage Your requests and provide support.
• To deliver targeted advertising and measure its effectiveness.
• For business transfers (e.g., merger, acquisition), as permitted by law.
• For other purposes such as analytics, trend identification, and improving the Service and user experience.

Sharing Your Personal Information

We may share your information with:

• Service Providers (e.g., analytics, hosting, communications, customer support, remarketing).
• Payment Processors (e.g., Stripe).
• Platform/Community Tools (e.g., Skool if used for community features).
• Forms/Calendar & CRM (e.g., LeadConnector/HighLevel for forms, scheduling, and CRM).
• Advertising/Analytics Partners (e.g., Google Ads, Meta, X/Twitter, AdRoll) for remarketing and measurement.
• Affiliates/Business Partners where appropriate and subject to this Policy.
• Other users if you post or share content in public areas.
• With your consent for any other purpose you authorize.

Retention of Your Personal Data

We retain Personal Data only as long as needed for the purposes in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is kept for shorter periods unless required for security or functionality.

Transfer of Your Personal Data

Your information may be processed in locations outside your state or country, where laws may differ. We take reasonable steps to ensure transfers occur with appropriate safeguards and that your data remains protected.

Delete Your Personal Data

You can request deletion of Personal Data we hold about you (subject to legal exceptions). If you have an account, you may also update or delete certain information via your settings. Contact us to exercise your rights.

Disclosure of Your Personal Data

Business Transactions

If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred, with notice provided where required.

Law Enforcement

We may disclose Personal Data where required to do so by law or valid legal process.

Other Legal Requirements

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate potential wrongdoing
• Protect user or public safety
• Protect against legal liability

Security of Your Personal Data

We use commercially reasonable safeguards to protect Personal Data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Detailed Information on Processing

Communications (Email & SMS)

We may send you emails and, where permitted and with your consent, SMS messages (e.g., application updates, reminders, scheduling, marketing). Message and data rates may apply. You can opt out of marketing SMS at any time by replying STOP; for help, reply HELP. Opting out of marketing SMS does not affect Service-related (transactional) messages as allowed by law.

Email Marketing

You may opt out of marketing emails by using the unsubscribe link in any email or by contacting us. We may use email tools to manage communications.

Payments

We use third-party payment processors like Stripe. We do not store full payment card details. Processors’ use of your information is governed by their privacy policies and PCI-DSS requirements.

Behavioral Remarketing

We and our partners (e.g., Google Ads, Meta, X/Twitter, AdRoll) may use cookies and similar tech to deliver ads based on your interests and measure performance. See partner privacy policies for details and opt-out options.

GDPR Privacy

Legal Bases

• Consent
• Performance of a contract
• Legal obligations
• Vital interests
• Public interest
• Legitimate interests

Your GDPR Rights

• Access your data
• Rectify inaccurate data
• Object to processing
• Erase data (in certain cases)
• Data portability
• Withdraw consent

To exercise your rights, contact us. You may also lodge a complaint with your local supervisory authority in the EEA/UK, if applicable.

CCPA/CPRA Privacy Notice (California)

Categories Collected (past 12 months)

• Identifiers (A) — collected
• Customer Records info (B) — collected
• Commercial info (D) — collected
• Internet/network activity (F) — collected
• Sensitive personal information (L) — limited, where necessary (e.g., account login, where applicable)

Sources

• Directly from you (forms, purchases, communications)
• Automatically (cookies/usage)
• Service Providers and partners

Disclosures for Business/Commercial Purposes

We may disclose the above categories to Service Providers, payment processors, affiliates, business partners, and vendors that support our Service, subject to contractual obligations.

Sale/Sharing of Personal Information

We do not sell personal information as commonly understood. Some advertising/analytics uses may be considered a “sale” or “sharing” under CCPA/CPRA. You can opt out of such uses by adjusting cookie preferences (where available) or contacting us.

Your CCPA/CPRA Rights

• Right to notice
• Right to know/access
• Right to correct
• Right to delete (subject to exceptions)
• Right to opt out of sale/sharing
• Right to limit use/disclosure of sensitive personal information
• Right not to be discriminated against

To exercise rights, contact us at [email protected]. We may need to verify your identity. Authorized agents may act on your behalf with proof of authorization.

“Do Not Track” (CalOPPA)

Our Service does not respond to DNT signals. Third parties may track your activity; configure your browser settings to send DNT if desired.

Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided personal information to us, contact us so we can delete it.

Links to Other Websites

We may link to third-party sites not operated by us. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

Changes to this Privacy Policy

We may update this Policy from time to time. We will post the new Policy on this page and update the “Last updated” date. Where required by law, we will notify you before changes take effect.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at [email protected].